Global Aftersales Manager and Medical Device Engineer
passionate about transforming healthcare delivery
through smarter service systems, compliant design,
and data-driven performance.
Based in London, United Kingdom, Micheal Chibueze Achilihu is a results-driven Medical Field Service Engineer with expertise in biomedical and electrical engineering. He has hands-on experience with IEC 60601-1, ISO 13485, and FDA 21 CFR Part 820 compliance. Micheal holds an MBA (Distinction) from Nexford University, Washington DC.
Now serving as Global Aftersales Manager at Adtec Healthcare. I lead international operations focused on service excellence, customer experience, and sustainable business.
Beyond my professional work, I am driven by a personal mission to empower young professionals; inspiring resilience, integrity, and purposeful growth in the next generation of leaders.
Oct 2025 - Present
Adtec Healthcare Limited, Twickenham, London, UK.
Manager company’s after-sales services and customers worldwide
• Lead Adtec’s global aftersales and service engineering function, ensuring serviceability is embedded in product design and lifecycle.
• Designed and implemented a global support model (remote, onsite, self-service) aligning technical support with commercial commitments.
• Defined global serviceability standards for electrical and embedded systems, improving mean time to repair (MTTR) and device uptime.
• Drove field data feedback loops into engineering and reliability teams to enhance design performance.
• Partnered with supply chain teams to develop reverse logistics and spare parts strategies, reducing cost of service and repair turnaround time.
• Provided end-to-end technical support for combination devices using cold atmospheric plasma for wound care.
• Maintained equipment performance and ensured inspection-readiness by following ISO 13485 and MDR standards
• Participated in device design support, design reviews, and documentation control.
• Maintained Design History Files (DHF) and device records in line with 21 CFR 820.30.
• Collaborated with R&D, manufacturing, and regulatory teams to ensure timely project execution.
• Provided product training and field service support to customers, ensuring quality standards and compliance.
• Installed and maintained biomedical equipment (including IVD and imaging systems) from OEMs such as Roche, Mindray, Fujifilm
• Trained healthcare professionals on device usability, calibration, and routine care, enhancing equipment lifespan.
• Performed preventive maintenance and root cause analysis, reducing downtime by 20%.
• Documented service activities per regulatory and QA protocols.
• Contributed to internal audits and customer feedback integration.
• Performed energy loss audits and recommended metering upgrades, achieving an 11.37% loss reduction through data-driven process improvements.
•Led preventive maintenance for mechanical and electrical systems, introduced CMMS to cut reactive maintenance by 20%, and diagnosed faults in control panels and automation equipment.
• Provided top-tier service and data-driven insights, consistently surpassing KPIs in quality and customer satisfaction.
“Service excellence is not an act — it’s an ecosystem.”
Design for Serviceability (DFS): make products maintainable and field-ready. People First — empower teams through clarity and trust. Systems Thinking — build repeatable, measurable aftersales systems. Customer Empathy — every support case reflects patient outcomes. Continuous Learning — integrate insights from repairs into design.
